" I try to be a nice guy as a manager," a client of my customer service consulting firm told me recently, "but I also want to provide exemplary service to our customers. So it bugs me to see employees talking among themselves in public spaces where customers can see/hear them. I don't want to come off as a jerk, but I get worried that this looks unprofessional or even makes customers uncomfortable. I'm never sure whether I should say something or not."
Were you following this:
Apollo Stations Go Dark to Dish Customers - Multichannel
Television stations in 10 markets owned by Apollo Global Asset Management went dark to Dish Network customers at 7 p.m. ET Saturday, after the parties could not reach a retransmission consent agreement.
“Apollo doesn’t care how high a customer’s bill gets. It's trying to squeeze every last penny out of consumers to recoup the billions it spent buying these stations,” said Dish senior VP of programming Andy LeCuyer in a press release. “They are fund managers built to serve wealthy private investors, not local viewers. For Apollo it’s about a number. For Dish it’s about customers.”
Airbnb and similar sites hide fees from customers. A proposed law seeks transparency.
Juan Herrera, a graduate student from San Diego, was searching the Airbnb booking site for a place to rent in Los Angeles for New Year's Eve when he was surprised to see that several extra fees were added to the nightly rate, pushing the total cost of the trip out of his price range.
In addition to the nightly rates of $100 to $120 for a private room, nearly every place he considered renting charged a "service fee" of about 13% of the pre-tax rate and a one-time "cleaning fee" of about $45. It prompted him to instead book a comparably priced hotel room.
Turn Your Customers into Your Community
For many organizations, cultivating a community will mean cultivating a new capacity. This is a democratic, not autocratic, route to building customer relationships. It requires trusting instead of controlling, and commitment instead of flightiness. Take inspiration from organizations like LEGO, TEDx, and Twitch.
Today, does our company hope for the best at the big reveal? Or do we build trust with customers throughout our process?
Does our team know the answer to who we want to invest in and why those people want to come together?
Have we “followed on” our initial investment in this community? When and how?
Quite a lot has been going on:
Employees, customers 'traumatized' after robbery at St.
Two masked gunmen robbed customers and staff at a popular Mexican eatery in St. Paul on Friday night.
Around 8:30 p.m., the men ordered staff and shoppers at El Burrito Mercado to get on the ground and surrender their wallets and cellphones, St. Paul police spokesman Steve Linders said.
Customer Service Lessons From Hyatt's Dramatic Call Center Overhaul
Whether your business is a mom and pop operation (or "pop and pop" or a "mom and mom"), with just you and your partner handling the phones, or it's a larger operation with hundreds of agents at the ready, the contact center (call center) is a key element in building and sustaining your company's relationship with customers.
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So there's always value in taking a fresh look at how you're handling these customer relationships, on the phones and via the other channels. Consider, for example, these questions you can ask yourself:
Medical software company tells customers it won't use Google Cloud amid privacy concerns |
Morning Business Outlook: Shares of Alphabet, Google's parent company, hit an all-time high pushing its market value to $1 trillion; Gap has decided to cancel its spin off of its Old Navy brand.
Epic Systems, a medical software company, is reportedly no longer considering Google Cloud as an option for its storage technology .
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Representatives began calling customers to inform them of Epic Systems' decision to drop Google as a partner in its efforts to stay up to date with its health care management technology, following several other health care systems, CNBC reported, citing three people with knowledge of the decision.
After Automation, Employees Reinforce Customer Satisfaction
(TNS) — As technology continues to advance, automation continues to become a reality in more industries than ever before. Businesses introducing new technologies to make the shopping experience easier for customers are looking for new ways to utilize the employees who are displaced by those innovations.
Major retailers are implementing self checkout all across the country and Grayson County, Texas, is no exception.
Happening on Twitter
A 'Made in India' product should carry weight with it. It should carry the commitment of 130 crore people. A commi… https://t.co/bTZ8XpMDyf PiyushGoyal (from India) Wed Jan 15 14:17:26 +0000 2020
@nntaleb Just saw this today. Tesla refunds in general should be easy to get electronically & certainly through cus… https://t.co/crdxxEHQoT elonmusk Wed Jan 15 17:09:01 +0000 2020
@PiyushGoyal 'Made in India' should carry the commitment of 130 crore people. A commitment towards: - Quality - Si… https://t.co/CMzlwRJNO6 PiyushGoyalOffc (from New Delhi, India) Wed Jan 15 10:22:26 +0000 2020
Packaging is so important! In just a few seconds you must grab the customer. This mango papaya rum punch smells so… https://t.co/qaaX6gkSzu LoriGreiner Mon Jan 13 02:16:45 +0000 2020
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