Tuesday, March 24, 2020

Amazon Prime members get deliveries before nonmembers amidst coronavirus crunch - The Washington

Now, the company is offering delayed delivery times for non-members of Prime on many nonessential items that are available — such as hair dryers, Tic Tac candies and pill pockets to help dogs take medicine.

The move follows weeks of inability to stock and ship household staples — ranging from toilet paper to hand sanitizer to bleach — at a time when shoppers are more and more reliant on Amazon while they are staying at home to prevent the spread of the virus. Amazon has said it will hire 100,000 workers, limit shipments to its warehouses from its third-party sellers, and restrict orders of "lower-priority shipments" to customers in France and Italy, where the outbreak is particularly acute.

Publisher: Washington Post
Date: 2020-03-24T15:48:31.795Z
Twitter: @WashingtonPost
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Quite a lot has been going on:

Robinhood offers credits to customers after trading outage

Robinhood says it has strengthened its infrastructure, and is looking to strengthen its relationship with some clients after recent outages.

The trading app said it was experiencing technical issues that kept it offline for nearly two full trading days earlier in March. As a result, Robinhood clients missed out on the biggest one-day point gain in the Dow Jones Industrial Average in history.

Robinhood was valued at $7.6 billion after a its latest funding round last year led by DST Global. Venture capital firms like New Enterprise Associates, Sequoia and Ribbit Capital are also investors. The start-up has ushered in 10 million — mostly millennial — traders by offering free equity, options and cryptocurrency trading.

Publisher: CNBC
Date: 2020-03-23T23:47:37 0000
Author: https www facebook com CNBC
Twitter: @CNBC
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Building Customer Trust: Actions Speak Louder Than Words

As consumers continue to become more skeptical of traditional advertising and the claims that brands make, it's becoming more challenging for companies to build customer trust. According to Marketing Charts , however, one-third of American consumers believe trusting a brand is important because they can't afford to waste money on a bad product. 

What actions, rather than words, can brands take to get consumers to trust them? We turned to some marketing experts to learn how brands can build trust, avoid specific pitfalls and measure trust-building efforts.

Publisher: CMSWire.com
Twitter: @CMSWire
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Startups are helping cloud infrastructure customers avoid vendor lock-in – TechCrunch

For much of the history of enterprise technology, companies tended to buy from a single vendor because it made managing the entire affair much easier while giving them a “single throat to choke” when something went wrong. On the flip side, it also put customers at the mercy of said vendor — and it wasn’t always pretty.

As we move deeper into the cloud model, many IT pros are looking for more flexibility than they had in the past, avoiding the vendor lock-in from the previous generation of enterprise tech, and what being beholden to a single vendor could mean for the bottom line and their own flexibility.

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Publisher: TechCrunch
Date: 2020-03-23 14:29:31
Twitter: @techcrunch
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In case you are keeping track:

Coronavirus Emails From Companies May Not Be Calming to Customers - WSJ

Days later, Paper Source and Brooks Brothers wrote again to explain that they had gone a step further and were temporarily closing some or all of their physical stores.

Brooks Brothers said it had received largely positive feedback for its coronavirus-related messaging.

"Brooks Brothers has long standing, multigenerational relationships with its customers and associates," the company said. "We value them and as such always openly and transparently engage and communicate with them. It's even more important to do so now, ensuring that both customers and team members fully understand the measures the company is taking to safeguard their health and safety. This is very important to us, and we'll continue to do so as the situation further unfolds."

Publisher: WSJ
Date: 2020-03-23T09:53:00.000Z
Author: Chris Kornelis
Twitter: @WSJ
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United States Postal Service provides update for customers and employees

BAY COUNTY, Fla. (WJHG/WECP) - The U.S. Postal Service provided an update for employees and customers Monday.

The full statement reads:
"The United States Postal Service has a dedicated COVID-19 Command Response leadership team that is focusing on employee, operational, business, and customer continuity during this unprecedented epidemic."

"To reduce health risks, we also are temporarily modifying customer signature capture procedures. While maintaining a safe, appropriate distance, employees will request the customer's first initial and last name so that the employee can enter the information on the electronic screen or hard copy items such as return receipts, PS Forms 3811 and 3829.

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Author: WJHG
Twitter: @WJHG_TV
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UK banks scramble to protect customers from wave of coronavirus scams - Reuters

LONDON (Reuters) - UK banks are stepping up fraud prevention measures to protect customers from scammers eager to exploit the coronavirus pandemic with a whole range of new tricks, including fake sales of medical supplies and bogus government relief schemes.

The banks said such typographical errors were often made deliberately by scammers to lend authenticity to the request, particularly if the sender was posing as a CEO or colleague demanding the recipient took quick action.

Publisher: U.S.
Date: 2020-03-24T13:59:14 0000
Author: Lawrence White
Twitter: @Reuters
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LIST: States that have closed restaurants and bars to dine-in customers | News 4 Buffalo

DALLAS (NEXSTAR) — Some states have taken the extraordinary step of closing restaurants and bars to dine-in customers.

Illinois and Ohio’s governors were first to make the announcements on Sunday. Leaders in both states feel taking the extreme measure is necessary to stall the spread of COVID-19.

Here’s a running list of states that have closed off restaurants and their respective regulations:

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Publisher: News 4 Buffalo
Date: 2020-03-24T13:48:38 00:00
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