After the first weekend Metro Detroit bars and restaurants were able to reopen and welcome back customers, some in the industry are reporting less-than-polite behavior among customers.
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As restaurants are limiting capacity, stretched thin with fewer staff members and more cleaning protocols, some customers are becoming argumentative over being asked to wear a simple face covering while in the building.
In case you are keeping track:
3 Connecticut utilities resume indoor work at customers' homes, businesses - New Haven Register
Three Connecticut-based subsidiaries of Orange-based Avangrid have resumed doing indoor work at residences and businesses after a moratorium of more than two months on the activity because of coronavirus.
The United Illuminating Co., Southern Connecticut Gas and Connecticut Natural Gas had been deferring certain non-emergency tasks that require utility workers for the companies to enter customers’ premises.
City considering stimulus to help some JEA customers with bill
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JACKSONVILLE, Fla. – A new stimulus program is in the works for customers of JEA who are having difficulties paying their utility bill.
The Jacksonville City Council is looking to help 10,000 customers with a $200 payment card that would be used to offset the cost of their bill. There are certain restrictions and it hasn't been approved.
The city is planning to spend $2 million on the program. The money comes from the CARES Act, which was passed by Congress to address the economic fallout of the COVID-19 pandemic.
Lucid Motors to begin producing Air electric vehicles for customers in early 2021 –
The company, which plans to unveil a production version of the Lucid Air in an online event scheduled for September 9, said construction resumed several weeks ago at its factory in Casa Grande, Arizona, and is on target to complete phase one this year. Lucid Motors has also restarted vehicle development work at its California facility, which was briefly delayed due to shelter-in-place orders.
Lucid Motors said Wednesday it will show off more than the vehicle’s final interior and exterior designs during the September 9 event. The company said new details on production specifications, available configurations and pricing information will also be shared.
And here's another article:
Scammers are targeting Tampa Electric customers
TAMPA — The calls look legitimate. Tampa Electric Co.'s real phone number pops up on a customer's phone, and a voice on the other end says they represent the utility.
Sometimes it's an automated voice message, but the news is the same: if the customer doesn't pay their overdue electricity bill within the hour, their service will be shut off.
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"We're not disconnecting people (for nonpayment) right now because of the pandemic," utility spokeswoman Cherie Jacobs said.
Your Customers Have Changed. Here's How to Engage Them Again.
The coronavirus shock has disrupted more than jobs, supply chains, and financial markets. Your customer has changed fundamentally, too. The number one task for many companies now is discovering where their B2C and B2B customers have moved to and re-engaging with them.
Government-imposed quarantines, self-isolation, and closures of stores and offices have further forced changes to customers and hence firm-based behaviors. The outcome of customers' health and fears has resulted not in a traditional recession but a "deaccession," where supply and demand exist, but customer-access to products and services has been significantly shut off.
Bloomberg - Are you a robot?
The 'Mom Test' For Customer Experience
Can your business processes pass the "Mom Test?" Before I get accused of being sexist or ageist, let me explain...
If a few of these testers (for simplicity, we'll refer to "Mom" in this article) have no problem using your website or mobile app the first time they encounter it, you have probably got it right for just about everyone.
Today, most Forbes readers are digitally savvy. They easily find their way around mobile apps and websites. They have shopped at dozens, if not hundreds, of brands. They use Google like search professionals. That's good for them, but these very skills can blind them to the problems in their own company's customer experience.
Happening on Twitter
Idk maybe I'd wait for some proof before tweeting out condemnations of hourly workers who allegedly poisoned food at a fast food restaurant JessicaHuseman (from Texas) Tue Jun 16 06:20:50 +0000 2020
I'd like to take the opportunity to thank @CaoBakery, a local restaurant that has gone above & beyond by donating 1… https://t.co/YIdM1CU2Ib MiamiSup (from Miami, Florida) Tue Jun 16 17:28:05 +0000 2020
We're getting many reports of COVID-19 cases among restaurant and bar employees, and some establishments are not cl… https://t.co/43VHwgwcJ7 erinbooke (from Dallas, TX) Tue Jun 16 16:04:38 +0000 2020
Guess who else is experiencing customers who get angry when asked to wear masks? Doctors offices.😠Customers are… https://t.co/mnBy4njnOE Farzad_MD (from Washington, DC) Wed Jun 17 17:51:11 +0000 2020
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