The authors’ research provides evidence that for “experience” goods– those where value is only discovered after consumption, for example a holiday destination, a movie, or new software — free trial campaigns should be deliberately targeting existing customers of medium to high usage. For this type of goods and services, relative to non-users, customers with some exposure to the product are more responsive to free-trial campaigns than other customers.
And here's another article:
Survey: 96% of Santee Cooper customers satisfied with service | Local | thetandd.com
MONCKS CORNER – Santee Cooper residential customer satisfaction increased in 2020 and once again topped the national average, according to results from an independent survey.
Some 96% of Santee Cooper residential customers are satisfied, up from 93% in 2019, according to the survey conducted in October by MarketSearch. The national average for residential customer satisfaction among power companies is 93%. Also, among Santee Cooper customers more than half – 62% – said they are very satisfied.
Thousands of SRP prepaid plan customers in Phoenix affected by now-restored outage
PHOENIX - Officials with SRP say customers on its M-Power prepaid plan were affected by a power outage on the night of Jan. 8, but it has since been restored.
Throughout Friday night, FOX 10 received calls from viewers who say people with an outstanding balance on SRP's M-Power program had their power shut off at around 8 p.m.
The company released a statement Saturday morning saying they had a technical issue that impacted more than 15,000 customers on its prepaid plan.
Amazon, Walmart Tell Consumers to Skip Returns of Unwanted Items - WSJ
Amazon.com Inc., Walmart Inc. and other companies are using artificial intelligence to decide whether it makes economic sense to process a return. For inexpensive items or large ones that would incur hefty shipping fees, it is often cheaper to refund the purchase price and let customers keep the products.
The relatively new approach, popularized by Amazon and a few other chains, is being adopted more broadly during the Covid-19 pandemic, as a surge in online shopping forces companies to rethink how they handle returns. "We are getting so many inquiries about this that you will see it take off in coming months," said Amit Sharma, chief executive of Narvar Inc., which processes returns for retailers.
Were you following this:
Local restaurant reminding customers "no mask, no service"
BRYAN, Texas (KBTX) -Local restaurants have faced many struggles to keep business afloat throughout this pandemic.
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"Now we're doing like 85% of the business," said Ocana "I still have to be aware of what's going on around us and take care of everyone that comes in here."
"We'll go outside and we'll service you out there. I'll go to your house and take the foot to your house if it comes to that," said Ocana.
"We're all in this together I promise you that. If we stick together and we do what we're supposed to do we will end this thing," said Ocana.
Maxed Out: Sports performance, fitness studio helps customers make new year a fit and healthy one
Maxed Out located in the Bosselman Plaza on South Locust in Grand Island has new owners and a new name. The former Snap Fitness location offers group fitness classes, on-demand classes, 24/7 access, athletic training and personal training. (Independent/Josh Salmon)
Jeff and Ashlee Vap are owners of Maxed Out in Grand Island. The former Snap Fitness location on South Locust offers group fitness classes, on-demand classes, 24/7 access, athletic training, personal training and calorie tracking.(Independent/Josh Salmon)
Arnold's Meats asks customers to aid in 'Restaurant Rescue'; promotion touts wholesale customers
8/20/2020 -Chicopee- Larry Katz is the President of Arnold's Meats, the 2021 Reader Raves winner of "Best Butcher." (Don Treeger / The Republican)
Starting this week, and probably for all of 2021, Arnold's is selling gift certificates from its restaurant customers at its markets on Grattan Street in Chicopee and Shaker Road in East Longmeadow.
Customers who buy a gift certificate — $50 for high-end places and probably less for cheaper eateries — will get 10% off their Arnold's purchase on that shopping trip.
What customers need to know about Loves Furniture's bankruptcy filing
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It depends. If you're a customer who has paid and haven't received furniture yet, you should call your bank or credit card company immediately.
The Better Business Bureau said the situation is problematic for those who received their furniture, but may have a warranty. If that group includes you, don't expect that warranty to mean much.
Loves Furniture put blame on the COVID pandemic and the slow down of shipments from overseas. While that may be true, the new revelations of major financial problems won't help the situation for many.
Happening on Twitter
WE CANNOT BEGIN TO HEAL OUR NATION IF WE JUST IGNORE WHAT HAPPENED ON JANUARY 6. DOING NOTHING IS NOT AN OPTION.… https://t.co/FogobE3D01 tedlieu (from California) Fri Jan 08 23:21:48 +0000 2021
Don't look now but it really looks as if this is happening, and as soon as Monday:a 1-count article of impeachment… https://t.co/ArB1l7oU0K harrylitman (from La Jolla, San Diego) Fri Jan 08 23:38:00 +0000 2021
"Well, actually, the way we calculate things, a Black male protester is equal to three-fifths of a White male prote… https://t.co/AbhXSmYCo9 KarenAttiah Sat Jan 09 03:25:51 +0000 2021
Look familiar? But don't count on this red-capped toadstool for a speed boost if you're ever in a race car. The fly… https://t.co/hN0XUy9COX AMNH (from New York City) Sun Jan 10 14:21:00 +0000 2021
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