Today, a company’s product is no longer the sole driver of value. The experience a customer gets from the combination of products and services is now what sets companies apart.
That’s where supply chain comes in: It can be “one-size-fits-all” and under-serve segments while over-serving others, or it can actually enrich the customer experience and enable new ways of fulfilling demand while aligning to new buyer values such as responsible business practices and sustainable sourcing of materials.
And here's another article:
Tesla double-charged some customers for new cars
Last week, after paying for brand-new Tesla electric cars, Southern California residents Tom Slattery, Christopher T. Lee and Clark Peterson told CNBC they were gobsmacked to find the company had charged them twice, taking tens of thousands of dollars from their bank accounts without authorization or warning, then giving them a frustrating runaround when they sought refunds.
CNBC reviewed records including motor vehicle purchase agreements, correspondence with Tesla and bank statements to confirm their stories.
CPS to resume disconnecting customers by summer
Eric Rivera opens a door to display some of the 403 batteries in one unit that holds solar-generated energy at the CPS Energy solar farm at 9800 West Commerce on Thursday, April 11, 2019.
Facing a severe financial crunch, CPS Energy officials said Monday that the utility will resume — in the next three or four months — disconnecting customers who haven’t paid their power bills.
Satisfied Customers Might Still Leave Their Contractor | 2021-03-30 | ACHR News
"Another satisfied customer" has been used as a business mantra since man first learned to trade goods and services in exchange for payment. No matter the industry or trade, good business is providing services to meet the customer's expectations, assuring them that their money was well spent and their problems were ultimately solved. The customer had a need, they contacted you, and their need is then satisfied. But is just "satisfying" customers good enough to build a successful business?
Check out this next:
Companies Ask Their Customers to Help Them Cut Emissions - WSJ
Take shorter showers, do laundry at cooler temperatures and turn off the tap while brushing your teeth.
While consumer-goods companies have touted their success in cutting emissions in offices and factories, they are struggling to reduce what they say is the biggest source of emissions associated with their products: consumer use.
The slow progress threatens companies' ability to meet their voluntary targets to cut overall emissions and risks undermining broader environmental pledges that are increasingly a part of how they sell themselves to shoppers, investors and potential employees.
Zoomin Software Closes $52M Series C After Seeing Customers Double – Crunchbase News
New York-based Zoomin raised a $52 million Series C to help push its go-to-market operations and grow internationally after doubling its customer base last year.
Zoomin helps companies manage their technical content — such as user guides, manuals and community discussions — and attempts to create a better customer experience for those looking for information on how to use tools and software.
While some may consider such stuff to be "boring content," co-founder and CEO Gal Oron said with more companies becoming software companies, such content is exploding and making it more readily accessible and easy to use is important for all customers.
Customers in Pennsylvania taps leader's son to run its bank | American Banker
Sam Sidhu is one step closer to succeeding his father as the leader of Customers Bancorp in Wyomissing, Pa.
The $18.4 billion-asset company said in a press release Monday that Sidhu will become president and CEO of Customers Bank July 1. He will succeed Dick Ehst, who is retiring.
Ehst, who was 73 when Customers Bancorp filed its last proxy statement in April 2020, will also retire as the company's president and chief operating officer. He will remain a director at the bank.
Circle K Becomes One Stop Shop for Customers to Get Energized This Spring | Business Wire
Whether customers need to fuel up, get some fresh food fast or are craving a quick energy boost, Circle K has their back. Always looking for unique products for its customers, Circle K is proud to add another special flavor to their Red Bull repertoire at their locations across the country.
"Currently, Red Bull makes up a large amount of Circle K energy drink offerings, and this exclusive new flavor further proves that we are a primary destination for all things energy. Continuing to partner with major brands and provide our customers with an exciting and innovative spread of products is a top priority for our company," says Alicia Mowder, Head of US Marketing at Circle K.
Happening on Twitter
[#Mwave Shop] You can buy #KIMJAEHWAN 's hand-signed CDs on Mwave Shop! Don't miss this chance! 💿Product : SIGNED… https://t.co/8vHwUyQPXv OfficialMwave (from Worldwide) Mon Mar 29 06:57:57 +0000 2021
Krispy Kreme Offers Vaccinated Customers Free Ride On Glaze Conveyor Belt https://t.co/meRnxMA4mL https://t.co/RR4fDDZOiM TheOnion Tue Mar 30 02:44:01 +0000 2021
Thrilled to finally announce this one -- combining Tranglo's APAC footprint with RippleNet will create an even bett… https://t.co/EZVEpsSr3m bgarlinghouse Tue Mar 30 03:59:39 +0000 2021
DeSantis says here that he will endeavor to forbid *private sector* from requiring proof of vaccination from custom… https://t.co/TVxSe1YJz0 davidfrum (from Washington DC; Wellington ON) Mon Mar 29 20:23:40 +0000 2021
No comments:
Post a Comment