With New Year’s sales happening all around us, it's critical to implement customer-retention strategies that will keep your buyers loyal beyond peak revenue periods. After all, why should Amazon be the only retailer or e-commerce brand to grab so much of the sales?
Your customer-experience strategy should also encourage customers to stick around long after January, and into the decade ahead. Here are five customer-retention strategies for long-term customer engagement in 2020 and beyond:
Quite a lot has been going on:
Made in China: Tesla Model 3 deliveries to Chinese customers to begin January 7 – TechCrunch
The first deliveries of Tesla Model 3 sedans made in China will begin January 7, one year after the U.S. automaker began construction on its first factory outside the United States.
The deliveries to customers — which Reuters was first to report based on confirmation from a Tesla representative — is a milestone for Tesla as it tries to carve out market share in the world’s biggest auto market, as well as lessen the financial pain caused by tariffs. Deliveries to customers will occur at the Shanghai factory. Earlier this week, more than a dozen Tesla employees took delivery of the Model 3.
How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods
Each year, customer expectations grow yet budgets stay flat. Customers want more ways to connect with your company; better, faster, and now. You form new strategies or tailor your old ones to the new expectations of customers. But through it all, one question remains the same: Do you know how to keep customers happy?
Turns out, much of that happiness comes from the service you deliver. Customer service shapes buying behavior and determines long-term loyalty to your company.
Landry's Notifies Customers of Payment Card Incident - Security Boulevard
The corporation said that it had launched an investigation with the help of a leading digital security firm. This effort revealed that malware had infected its payment processing systems, it explained, but that end-to-end encryption it had implemented on its point-of-sale terminals years ago had successfully safeguarded customers' information.
However, the investigation found evidence that the malware might have exposed the details of payment cards mistakenly swiped by waitstaff on order-entry systems near the kitchen and bar.
Were you following this:
The Secret to a Successful Business Is Happy Customers
There’s a reason why Yelp’s influence can make or break a restaurant in a matter of just a few reviews -- customer service is the be-all and end-all of good business. Customers are the backbone of every business and while acquiring them is difficult, retaining them can be even trickier.
If a business is having to constantly find new customers, it’s going to struggle to create any long-lasting growth. Meanwhile, if another business can keep its customers happy, those customers will refer the business to new customers. A good referral from a happy customer is far more valuable to a business than the savviest marketing campaign.
Power outage affecting nearly 500 WPS customers
RHINELANDER, Wis. (WSAW) -- Warmer temperatures are to blame for scattered power outages in parts of Lincoln, Oneida, Vilas counties.
Wisconsin Public Service spokesman Matt Cullen explained melting ice and snow have leading to trees and tree limbs contacting electric lines to cause the outages.
As of 1:45 p.m. Thursday, 497 WPS customers were without service. Rhinelander had the high number of outages at 157.
He said crews are working to repair scattered outages affecting customers in the Minocqua, Rhinelander and Tomahawk areas.
Council Post: Persuading Customers To Take Action: 14 Useful Tips
Forbes Communications Council share firsthand insights.">Communications, PR, public affairs & media relations executives from Forbes Communications Council share firsthand insights.
A company only closes a deal after the customer buys their product. One of the most critical parts of any marketing material is the call to action. Whether it's a video, audio or an article online, calls to action provide a point of contact where the business attempts to sway the consumer's opinion.
MSU credit union warns customers of suspicious credit card activity - mlive.com
EAST LANSING, MI – Unauthorized international transactions are showing up on some accounts at Michigan State University Federal Credit Union.
It is unclear at this time how many Michigan residents were affected the data breach, Michigan Attorney General Dana Nessel said in a statement.
Nessel urged MSUFCU customers to protect their accounts and quickly respond to notices regarding suspicious activity on their MSUFCU credit cards.
Happening on Twitter
5 Strategies to Keep Your Customers Long-Term in 2020 | by @jboitnott https://t.co/MCELEiqguE Entrepreneur (from Irvine, CA) Thu Jan 02 14:35:04 +0000 2020
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