The good news is that there is a better idea: customer capitalism. As Peter Drucker declared in his book, The Practice Of Management , in 1954, and reiterated in the years that followed, "There is only one valid purpose of a corporation, to create a customer."
Like most foundational ideas—like honesty, integrity or accountability—that are the basis of a prosperous society, customer capitalism isn't a new idea. It's not some shiny new object, just discovered by money-seeking consultants hawking "the next new management gadget."
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New customers encounter some glitches with military shopping benefits
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More than a week into a new benefit for about 4 million more people, there are some increases in customers, but they're also facing some problems.
Commissary officials said they're seeing a "definite increase" in new customers shopping at several locations. As of today, the top 10 in these transactions are Pearl Harbor, Hawaii; McClellan, Calif.; March Air Reserve Base, Calif.; MacDill Air Force Base, Fla.; Patrick AFB, Fla.; Pensacola Naval Air Station, Fla.; Fort Buchanan, Puerto Rico; Fort Sam Houston, Texas; Orote, Guam and Travis AFB, Calif. Numbers of customers or amount of sales weren't available from commissary officials.
Why the Best Tech Firms Keep Customers Front-of-Mind
Technology companies have a tendency to focus on tech innovation rather than marketing. This leads them to build feature-laden products they think customers should want, rather than products customers actually demand. (Windows 8 is such an example.) This piece describes how Microsoft learned from that failed launch and included marketers at the earliest stages of planning for Windows 10.
Windows 8 is a classic study of a brand with an inside-out paradigm. Smart and capable engineers believed they knew what consumers needed, so the product was developed in extreme secrecy. Few people outside the Windows engineering team had any input, and there was little consumer feedback solicited.
Amazon's Ring fires employees for snooping on customers' camera feeds
In November, a group of senators asked Amazon a series of questions related to privacy practices at the maker of doorbell security cameras. Amazon said in a letter in January that Ring fired four employees for snooping on users' homes.
Huseman said that although the staffers involved were authorized to view video data from the cameras, "the attempted access to that data exceeded what was necessary for their job functions."
Amazon said Ring investigated each report promptly and dismissed the workers after it determined they violated company policies.
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Amazon fires employees for leaking customer email addresses and phone numbers – TechCrunch
In a separate incident, Amazon said this week that it fired four employees at Ring, one of the retail giant’s smart camera and door bell subsidiaries. Ring said it fired the employees for improperly viewing video footage from customer cameras.
CWL customers to soon text outages, see fixes faster
JONESBORO, Ark. (KAIT) - City Water and Light officials are working to improve their communication via text.
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Engineer Chance Smith says the company wants to communicate with customers faster and get problems fixed as quickly as possible.
"[It will] address the outage quicker, more customers will be able to get through to us," he says. "Technology is allowing a larger volume of information for us. Then we're going to get back with the customer and give them information as well."
Power restored to 14,589 PG&E customers in Merced County | KMPH
Power outage affects more than 13,000 Seattle City Light customers Friday afternoon | The Seattle
A cluster of power outages in South Seattle left more than 13,000 Seattle City Light customers without power Friday afternoon, according to the utility.
The outages occurred around 1:30 p.m. and affected residents and businesses in Beacon Hill and the Rainier Valley down to Skyway. City Light is investigating the cause.
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