Tells industry analysts that she's squared away the calling and collaboration products, and is ready to innovate.
How an insurance aggregator and a retailer use newly available Virtual Agent feature to optimize their services
Ovum's survey of customer experience managers and customer-facing employees breaks down readiness by country and vertical markets.
The eleventh in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI
This may worth something:
PG&E requests contact information from 200,000 customers
To get adequate advanced warning for Public Safety Power Shutoffs from PG&E, make sure your contact information has been updated.
SAN FRANCISCO, Calif. – Pacific Gas and Electric Company (PG&E) wants to receive updated contact information from more than 200,000 of their utility customers in order to let them know in advance about temporary public safety shutoffs.
PG&E spokesperson Paul Moreno said that it is important that all customer information is up to date, but is especially critical for medical baseline customers.
PG&E asking customers to update contact information ahead of possible early start to
PG&E is preparing for wildfire season by encouraging customers to update their contact information to stay updated for potential Public Safety Power Shutoffs.
* * *
A drier than expected January and February could mean wildfire season oculd begin sooner than expected PG&E officials warned.
You can always update your contact information by visiting PG&E’s website or by calling PG&E at 1-866-743-6589.
Wendy's breakfast launches nationwide.
DUBLIN, OHIO -- In a crowded field of competition, Wendy's strategy to win over breakfast customers includes spending big on advertising and poking fun at rivals.
Within the fast-food industry, breakfast is the only meal that is seeing more customers return to restaurants compared to a year ago. For chains like McDonald's and Dunkin' , the early morning meal plays an important role in their overall business. Breakfast accounted for 16% of fast-food chains' traffic in the 12 months ended Nov. 2019, according to data from the NPD Group.
Other things to check out:
Issue in Walgreens' app led to customers seeing each other's secure messages | MobiHealthNews
The company announced the breach late last week, assuring customers that following the breach it disabled the message viewing feature in the app "to prevent further disclosure until a permanent correction was implemented."
"Our investigation determined that an internal application error allowed certain personal messages from Walgreens that are stored in a database to be viewable by other customers using the Walgreens mobile app," Rina Shah, VP of pharmacy operations at Walgreens, wrote in a letter to customers who were impacted.
Podium rolls out payments for its customer-focused local-business SaaS service – TechCrunch
Image Credits: Jason Costanza / Flickr under a CC BY 2.0 license. (Image has been modified)
Podium , a Utah-based SaaS company focused on small business customer interactions, added payments technology to its product suite today. The move accretes a new income stream to the company's quickly growing annual recurring revenue (ARR).
While I tend to stay away from product news, Podium's decision to add payment technology to its service hit a number of themes that we've recently explored, like the rise of payments technology players ( Finix, for example ) and how it is increasingly common to see fintech and finservices solutions find their way into new places.
mParticle raises $45M to help marketers unify customer data – TechCrunch
mParticle , which helps companies like Spotify, Paypal and Starbucks manage their customer data, is announcing that it has raised $45 million in Series D funding.
As result, he said mParticle has nearly quintupled its revenue since it raised a $35 million Series C in 2017. (The company has raised more than $120 million total.)
“The challenges that we solve are universal,” Katz said. “It doesn't matter if there's a small company or big company. Data fragmentation, data quality, consistent change in the privacy landscape, consistent change in the technology ecosystem, these are universal challenges.”
CenturyLink to refund Arizona customers after lawsuit
The company is also required to pay the state $7 million and invest $2 million in "improvements to fiber-optic infrastructure in areas that the Attorney General's Office determines are in need," officials said in a news release.
Affected customers will receive a refund on their account varying from $20 to over $1,000 per customer, depending on the promised "closer discount."
The company is also accused of "failing to disclose or omitting terms and conditions applicable to consumer orders — such as early termination fees, improperly billing consumers for returned equipment and charging consumers after they canceled services."
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