It's a forever customer, someone so loyal to you they never want to leave. These are the customers who sing your praises to others. They stick with you during tough times because they consider your offering so essential.
Customer loyalty is being tested right now on both sides of the equation. Customers want to know how their preferred brands and companies are responding to uncertain times. And companies want to hang on to their customers now more than ever.
Quite a lot has been going on:
To fight coronavirus, Pasadena to require workers and customers to wear face coverings - Los
Workers and customers in Pasadena will now be required to wear protective face coverings to prevent the spread of coronavirus, health officials said Saturday.
City officials urged residents not to use medical-grade masks to comply with the order, but rather to use scarves, bandanas or other fabric masks. They said reusable coverings should be washed daily and that single-use coverings should be thrown away after use.
Hometown Care Energy Fund assists customers in hardship during COVID-19 - Hub City Times
CENTRAL WISCONSIN – Alliant Energy is donating $2 million to its Hometown Care Energy Fund to assist customers in financial hardship during the COVID-19 outbreak.
"Alliant Energy knows that many customers may face financial hardship due to the coronavirus (COVID-19) pandemic. This contribution shows Alliant Energy's ongoing commitment to serve customers in Iowa and Wisconsin and help those in need," the company said in a release.
Instacart customers are tip baiting workers during the coronavirus - Business Insider
In response, Instacart executives said they would provide precautions like hand sanitizer and claimed it would use a customers' last tip as the default on new orders — efforts Instacart workers said was not enough.
Instacart workers have had to contend with challenging conditions, as empty store shelves and limited availability have created difficulty in completing orders. Employees have also had to juggle high volumes of orders with mass amounts of items, as homebound Americans look to stock up on essentials.
This may worth something:
Central Maine customers await return of cable service - CentralMaine.com
Power crews from JCR Utility Construction work to restore power Saturday to customers on Belgrade Road in Oakland. A spring storm Thursday night knocked out power to more than 200,000 Mainers. While power is being restored, some Spectrum cable and internet customers are still without service on Saturday. A company spokesperson noted that cable companies must get an "all clear" from the utilities to ensure roads are passable in order to assess any damage.
Vermont gun shop sees dip in customers, despite surging sales across U.S.
SOUTH HERO, Vt. (WCAX) Gun shops across the U.S. are reporting a boom in business during the coronavirus pandemic. But one in Vermont, says its sales are down.
"My sales for the first quarter of this year were down 58%," said Taylor Buckner, owner of Hero's Arms.
The coronavirus pandemic is taking a toll on gun shop in South Hero.
It's a smaller shop that sells unique and antique shotguns. Buckner says he's only gotten one customer in the past few days, and has moved to curbside pickup, which can present challenges for the buyer.
AAA Nevada also returning money to customers as a result of less driving
"AAA members have trusted our organization to do the right thing for more than 100 years," said Tim Condon, President and CEO of AAA Nevada. "With many facing financial hardship during these challenging times, this refund is a natural step in serving our members when they need it most."
FDA issues new supermarket, food retail safety guidelines to protect workers, customers - The
Many of the guidelines reiterate practices that are already in place or considered a routine part of the food business — social distancing, no facial touching, standard food-safety procedures — but they also emphasize what companies should do to protect employees and maintain a safe workplace during the ongoing outbreak. The FDA suggests employers assess workers' health before they start a shift, including temperature checks.
The agency is recommending that employees wear gloves and masks at all times, while asking employers to discontinue "salad bars, buffets, and beverage service stations that require customers to use common utensils or dispensers." The FDA is also encouraging retail stores to figure out ways to maintain six feet of space between customers in checkout lines or while waiting on a service.
Happening on Twitter
Dear @JetBlue, I just took care of one of your workers who told me that they and their coworkers are scared to go t… https://t.co/ltUW81eAid uche_blackstock (from Occupied Lenape Land ) Fri Apr 10 21:23:57 +0000 2020
Thank you @Wegmans for hiring my husband @LloydEisler during this time. He's very excited to work hard for you and… https://t.co/ikFqb3EOHA KristySwansonXO Fri Apr 10 19:42:40 +0000 2020
We ask our customers to strictly follow the protocols of #SocialDistancing in these tough times. Manage your bankin… https://t.co/KFWCmKEnYt TheOfficialSBI Sat Apr 11 06:52:08 +0000 2020
Each of us is a first responder in this crisis. That's why we're taking action to protect workers and customers at… https://t.co/RkChkXQ4wQ MayorOfLA (from Los Angeles, CA) Fri Apr 10 18:32:48 +0000 2020
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