The report, Customers Are Changing, and So Should Marketing, is based on a survey of senior marketing and communications executives at 84 leading firms across North America , Europe and Asia . It highlights their views on how a variety of customer preferences and behaviors as well as marketing may evolve.
PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results.
Quite a lot has been going on:
It's happened – customers now like websites more than real insurance agents |
Insurance company websites have officially surpassed agents in terms of importance to client interaction and service, according to J.D. Power’s 2020 U.S. Auto Insurance Study. This is the first time in the study’s 21-year history that websites have surpassed agents.
“We’ve seen this trend developing for several years, but this is the first time that the digital channel has become the preferred means of interacting with auto insurers, exceeding one-on-one communication with agents,” said Robert Lajdziak, senior consultant for insurance at J.D. Power. “This has huge implications for the industry because it puts the focus squarely on digital investment to notably expand creating seamless customer touch points.
CDD Development And Permit Desk Again Taking Walk-in Customers | myMotherLode.com
Sonora, CA — The Tuolumne County Community Development Department has reopened its development and permit desk for walk-in customers.
It is located on the 4th floor of the ANF Building at 48 Yaney Avenue in Sonora. The hours are Monday-Friday, from 9am-noon and 1-3pm.
Those coming to the office are asked to use hand sanitizer available in the lobby prior to entering the front counter area. Only four customers will be allowed at a time in the lobby to maintain social distancing.
Series of PG&E Webinars Keeps Customers and Communities Informed About Ongoing Safety Work to
From April through August, PG&E will host a series of county webinars to detail the progress of the numerous actions that are part of the Community Wildfire Safety Program and to share how any needed PSPS events in 2020 are expected to be smaller in scope, shorter in duration and smarter for customers.
The webinars take place on Wednesdays from 5:30 p.m. to 6:30 p.m. from April through August. Upcoming webinars include:
Other things to check out:
A Global Fashion Retailer Improved Merchandising Planning to Suit Target Customers’ Needs
Business Challenges Faced : The client recently moved to an omnichannel model of business in order to keep up with the changing trends in the fashion industry. Despite this, they noticed a constant decline in their profits from online channels and also a dip in footfalls in their brick and mortar stores.
Naples businesses see increase in customers, work to get employees to return
“It seems like a little better of an environment," Nancy Welsh said. "Things are going back to a little bit more normal.”
Restaurants are getting busier. Hotels are booking more reservations, and many people have their jobs again.
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“I just this morning actually authorized overtime for my staff," McCabe said. "I mean crazy, it is shocking to me. I never thought I’d be facing this issue."
"Some of them are not too eager to come back because unemployment is still taking care of them," said Zach Arystute with Brooks Burgers.
Downtown Farmers Market asking customers to practice social distancing | Yourbasin
MIDLAND, Texas (Big 2/Fox 24) – Businesses are opening their doors again, amid the Coronavirus pandemic, and are adapting to a 'new normal'.
The Midland Downtown Farmers Market is one of those organizations and they are now asking customers to help out.
In a release Thursday, organizers ask customers who plan to attend the event this weekend to ensure they are practicing social distancing.
Wi-Fi customers who buy their own router are happier, study finds - CNET
Specifically, the ACSI surveyed in-home Wi-Fi satisfaction for the first time this year, with a particular focus on how your experience differs when you use your own hardware as opposed to the default ISP hardware. The survey looked at a number of different metrics, with consumers ranking each one on a scale of 1-100. Score for score, the customers using their own hardware came out ahead.
The biggest gulf in happiness was with the cost. Consumers using their own networking hardware ranked their satisfaction with the value of their purchases at 72 out of 100. Those using the ISP hardware scored the value at 66.
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