Thankfully, technology has made it possible for even small businesses to improve their customer service, and here are some of the ways you can start today:
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Another human behavior that has become more prominent in recent years is the desire for instant gratification. It was once normal to spend hours on end wrangling a customer service representative. But today, people want to be able to raise an issue with the company and get a solution in the shortest possible time frame. The flipside, from a business perspective, is that it is often impractical to hire enough people to provide that kind of prompt, always-on service.
Quite a lot has been going on:
Enterprise Bank Customers Can Now Bank Through Alexa - Banker & Tradesman
Enterprise Bank, which has about $4 billion in total assets, has entered into a partnership with ENACOMM Inc. to give customers access to the fintech's Virtual Personal Assistant (VPA). Customers will be able to use their Amazon Alexa digital voice assistants to handle many of their banking needs, including checking balances, locating branches and ATMs, accessing transaction history and making transfers between accounts.
"Enterprise Bank closely follows technology trends so that we can deliver the highest level of digital convenience to our customers," Brian Collins, executive vice president at Enterprise Bank, said in a statement. "The time is right to roll out Alexa voice banking, as there's now a critical mass of smart speaker users – 1 in 3 U.S. adults."
Caldera Launches Caldera WebShop to Support Customers' Digital Transformation
The WebShop was developed in response to digital transformation trends that have been accelerated and intensified as a result of the COVID-19 pandemic, and will enable Caldera users to run their businesses with a reduced level of social interaction. Lockdown and social distancing have resulted in a surge in demand for online services, and meeting this demand will be critical for businesses to thrive, including for textile and direct-to-garment printers.
"Caldera WebShop will help advance our customers' digital transformations by enabling them to build effective storefronts for web-to-print operations. Our dedicated web-to-print services team will guide them through setting up the necessary components, including storefronts, prepress, production and logistics," said Sébastien Hanssens, Caldera's VP of Marketing and Operations.
NV Energy, Water District will resume disconnecting some customers in September | Coronavirus |
In case you are keeping track:
N.C. Dominion Energy customers to see slight drop in bill
Dominion Energy North Carolina announced today that consumers will see their monthly electric bills decrease $4.56 beginning on Feb. 1, 2021, under proposals filed today with the North Carolina Utilities Commission (NCUC).
If approved by the NCUC, the average bill for a typical residential customer using 1,000 kilowatt-hours each month would decrease from $111.46 to $106.90 – a 4.1% decrease.
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The lowered costs are due mostly in part to good operating performance and lower fuel prices, officials said.
5 Essential Steps to Take After Gathering Customer Feedback
But an extensive feedback collection process doesn't automatically translate to creating improved experiences. Gathering feedback is just one part of the process. What's important is what you do with the data.
This is where many companies tend to drop the ball, especially when you consider the customers who just leave without ever complaining.
Customer feedback contains a treasure trove of insights that can not only improve customer experience but also help marketing generate more leads and R&D teams launch products that are in tune with what customers want.
Caliber data: Customers have better experience if shop does estimate - Repairer Driven
Caliber supply chain strategy and procurement Senior Vice President Dave Smith last month revealed internal research found customers were more satisfied if the shop, not the insurer, handled the estimate.
The data in his July 28 virtual Auto Insurance USA 2020 slide demonstrated the clout a repairer could have during the estimating process.
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Caliber found that 78 percent of customers were “very” or “extremely” satisfied if they submitted photos to an insurer for an estimate. That’s strong — but that proportion reaching those levels of satisfaction grew to 83 percent if the insurer inspected the vehicle in person.
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Happening on Twitter
How to Use Tech to Revamp the Customer Service Experience | by @pritomrocker https://t.co/ex51yiV45M Entrepreneur (from Irvine, CA) Wed Aug 12 20:05:03 +0000 2020
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