Thursday, August 6, 2020

Real Time for Real Customers | CIO

What's the biggest disconnect between digital marketing systems and the customers they serve? Customers behave in real time, and marketing systems do not. This creates frustrations and disconnects that are solely based on different time sequences. The most common example occurs when a customer receives a discount coupon to activate a purchase after the purchase has occurred. A positive then turns into a negative, as the customer now feels as if they paid too much.

Publisher: CIO
Date: 2020-08-05T09:12-05:00
Author: Aaron Goldberg
Twitter: @CIOonline
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Check out this next:

Dear Decaturish – A message to Georgia Power customers | Decaturish - Locally sourced news

Since the start of the COVID-19 pandemic, Georgia Power has recognized the extraordinary burden our customers have faced due to impacts from the coronavirus, and we continue to work to help all customers maintain service. Our teams are ready to assist our customers and answer any questions they may have about their account. We know that our customers and their families are navigating difficult times. We want to be there for them and encourage customers in need to contact us.

Publisher: Decaturish - Locally sourced news
Date: 2020-08-05
Author: https decaturish com author decaturish com
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NWA Open for Business: Local places finding ways to serve customers during COVID-19 |

NWA Open for Business is a new advertising feature designed to give Fayetteville Flyer readers an idea of what businesses are open during the COVID-19 crisis, and to give businesses of all types an affordable way to show how they're helping their customers now that everything is different.

Is your restaurant offering new family meals curbside? Are you a medical professional who is practicing using telemedicine? Do you teach classes via Zoom? Maybe you're a photographer offering front porch sessions? This new feature is designed for you.

Publisher: Fayetteville Flyer
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8,000 customers remain without power as Delmarva Power deploys 800 in restoration effort -

About 8,000 Delmarva Power customers remain without power after Tropical Storm Isaias caused widespread damage and even spawned tornadoes.

Serious damage was also inflicted on Dover’s municipally-owned electric system. Crews from seven different municipalities in three states arrived to aid city utility crews, the city’s Electric Department reported.

The utility reported it was able to restore power to about 400 customers on Wednesday after last reporting about 2,000 without power. The storm toppled utility poles and even took the doors off one of the utility’s garages.

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Publisher: Delaware Business Now
Date: 2020-08-06T00:08:28 00:00
Author: Delaware Business Now
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While you're here, how about this:

Alabama Power to refund $100 million to customers - al.com

The James M. Barry Electric Generating Plant in Bucks, Ala., about 25 miles north of Mobile, on the banks of the Mobile River.

Alabama Power is returning $100 million in surplus fuel costs to customers this year, after a vote today by the Alabama Public Service Commission.

Customers should expect to receive a credit on their October electric bill for about $25, the company said.

Publisher: al
Date: 2020-08-04T21:42:45.352Z
Author: dpillion
Twitter: @aldotcom
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Customers expect fast, inexpensive shipment of goods amid pandemic, economic downturn - Talk

Customer expectations for low-cost, quick delivery of goods have been rising in recent years, but customers continue to expect their orders to be shipped inexpensively and quickly even amid a global pandemic and economic downturn, a survey shows.

Logistics visibility provider project44 recently completed a survey of 600 supply chain professionals and 1,000 consumers throughout the United States and Europe to understand the views of customers and companies during the downturn and the COVID-19 pandemic. In 2018, J.B. Hunt Transport Services Inc. started to work with project44 to integrate its visibility platform with J.B. Hunt 360, the Lowell-based carrier's technology platform.

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Publisher: Talk Business & Politics
Date: 2020-08-05T18:00:04 00:00
Twitter: @robybrock
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PSC approves $100 million credit for Alabama Power customers | The Birmingham Times

The typical Alabama Power customer will receive a $25 credit in October, following a decision by the Alabama Public Service Commission (PSC) .

Commissioners approved the credit Tuesday at their monthly meeting. The newly approved credit is on top of a 3% rate reduction that customers are already enjoying in 2020.

Combined with prior rate actions, customers are receiving approximately $300 million in benefits this year.

Publisher: The Birmingham Times
Date: 2020-08-06T06:46:45 00:00
Twitter: @BhamTimes
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Crystal Lake Restaurant Closed After Multiple Customers, Staff Test Positive for COVID-19 –

A popular restaurant in suburban Crystal Lake is closed for deep cleaning after multiple customers and staff members were diagnosed with coronavirus.

The Texas Roadhouse location on Cog Circle is closed after the McHenry County Department of Health announced "multiple" confirmed cases.

* * *

"Honestly, it's pretty shocking just knowing that I've been going out pretty much every day," customer Evelyn Smith said. "I like to social distance and wear my mask but it's still pretty scary and real, and people are still getting it."

Publisher: NBC Chicago
Date: 2020-08-05T21:28:56 00:00
Twitter: @nbcchicago
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