Texas' attorney general announced on Monday he's suing electricity provider Griddy over large power bills passed onto customers during the February winter storm.
The lawsuit follows ERCOT's revocation of Griddy's access to the state grid on Friday , saying Griddy hasn't paid some of its bills.
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Customers who were still with Griddy on Friday will be transitioned to what's known as a Provider of Last Resort or POLR . It's considered a safety net for customers, but consumer advocates warn it's not always the best deal.
In case you are keeping track:
Safeway refers online customers to Instacart - union takes issue
A Safeway.com delivery truck is outside a Safeway on Market Street in San Francisco in January. The company has referred online customers to Instacart.
Grocery delivery shopper Courtney Fox of Newark stands in the checkout line as she purchases groceries for three separate Instacart orders at Safeway in Palo Alto last year. The grocery chain has been referring online customers to Instacart, which takes work away from employees, their union claims.
CPS Energy CEO: Our goal is to protect our customers | kens5.com
SAN ANTONIO — CPS Energy Trustees met Monday afternoon in a phone conference to talk about the effects of the winter storm and how to move forward.
During the pandemic, CPS Energy stopped disconnecting service for people who were behind in paying their bills.
In the meeting, Chief Financial Officer, Gary Gold, said the past due balances accrued during the pandemic have been growing at an average of $8 million a month since the summer of 2020.
Georgia Power's preparedness efforts help reduce outage times for customers
ATLANTA , March 1, 2021 /PRNewswire/ -- The average outage time for Georgia Power customers was 42% less than the national average in 2019, according to the most recent available data from the U.S. Energy Information Administration. With severe storm weather possible throughout the year, the company's comprehensive storm response plans help ensure the readiness of critical personnel and facilities necessary to continue providing the safe and reliable energy customers expect and deserve.
In case you are keeping track:
Banks in Germany Tell Customers to Take Deposits Elsewhere - WSJ
Interest rates have been negative in Europe for years. But it took the flood of savings unleashed in the pandemic for banks finally to charge depositors in earnest.
That is creating an unusual incentive, where banks that usually want deposits as an inexpensive form of financing, are essentially telling customers to go away. Banks are even providing new online tools to help customers take their deposits elsewhere.
To woo more customers, try a 'domain mindset' | MIT Sloan
Companies consider themselves to be operating in an industry, such as banking, retail, or automotive. But customers often think of their needs in terms of domains, like housing, education, or global corporate services. To meet their needs within a domain, customers end up working with several different providers and companies.
A domain comprises a customer's end-to-end needs in a single area, like housing, energy, or education. For example, the home/housing domain includes areas such as real estate brokers, insurance, heavy industry like construction, and banking for things like mortgages.
Natural gas customers report major increase in utility bills in aftermath of winter blast | FOX 2
NEW HAVEN, Mo. – Huge gas bills have folks up in arms in small towns across Missouri, like New Haven.
The blast of arctic air last month is now being followed by bills that are four times as much as usual. People want something done,
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Natural gas was flowing fast through the pipes here during the bitter cold. New Haven Police Chief Christopher Hammann owns a home that was built before the American Civil War. In January, his gas bill was $240. Last month, it jumped to more than $1,000.
Zero Balance: Customers say gift cards from resale website were drained
(InvestigateTV) - John Crupi admits he likes to find a good deal, even when it comes to his indulgences, such as donuts and coffee. One way he saves on some of his habits is buying unused gift cards at a discount for places he likes to shop.
"I decided that if I could save roughly 12-15% on purchases that I'm making everyday, that sounds like a reasonable and good idea," Crupi said.
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Before the pandemic hit, he was going to Dunkin Donuts a lot so he bought about $265 in gift cards between September 2019 and January 2020 from a company called Cardpool.
Happening on Twitter
NBC 5 Responds: What's Next for Former Griddy Customers? https://t.co/qOxlx2QVwI DianaNBC5 (from DFW, Texas) Mon Mar 01 23:27:52 +0000 2021
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