Tuesday, January 14, 2020

FirstEnergy's Pennsylvania Utilities Remind Customers of Available Assistance Programs to Help

GREENSBURG, Pa. , Jan. 14, 2020 /PRNewswire/ -- With cold weather now affecting the region, financial assistance programs are available for FirstEnergy Corp. (NYSE: FE) customers in Pennsylvania who need help with winter heating bills. FirstEnergy's Pennsylvania utilities include Metropolitan Edison (Met-Ed), Pennsylvania Electric Company (Penelec), West Penn Power and Pennsylvania Power (Penn Power).

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Assistance to qualifying customers is available through the Dollar Energy Fund, the Low-Income Home Energy Assistance Program (LIHEAP), and the Pennsylvania Customer Assistance Program (PCAP).

Publisher: TiogaPublishing.com
Author: FirstEnergy Corp
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Were you following this:

Can You Meet Consumer Expectations of Customer Communication in 2020? - Business 2 Community

Customer communication is vital to a company's ultimate success. Most organizations are aware that doing it well creates an enduringly positive experience for consumers, fostering loyalty and trust, while at the same time reducing the cost to serve. It is a 2-way win.

But, they also know that customer communication has to evolve and adapt to the wants and needs of consumers. What is delivering amazing results today, may well prove ineffective tomorrow. And if companies fail to understand this and fall behind, they risk losing customers to their competitors.

Publisher: Business 2 Community
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Salvation Army sees $320,000 from Schnucks and customers - WEEK

The nearly two-week campaign gave customers the option to round up their purchase to the nearest dollar, with 100 percent of donations going to The Salvation Army – including a contribution from the company.

The total for this season surpassed last year's $236,000 donated by customers, according to a release.

"At Schnucks, we know how important this campaign is in supporting The Salvation Army not only throughout the holidays but all year long," said Schnucks Chairman and CEO Todd Schnuck. "We thank our generous customers for their donations and for supporting the difference-making work The Salvation Army continues to do throughout our communities."

Publisher: WEEK
Date: 2020-01-15T00:17:38 00:00
Author: www facebook com thejasonhowell
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GoDaddy says its new heart-shaped logo highlights customers' entrepreneurial spirit | Ad Age

Website service provider GoDaddy was once one of those companies that made a big splash at the Super Bowl with its provocative ads. But as other brands start to unveil their plans for the Big Game, GoDaddy has debuted a new logo, the "Go." It's the latest expression of a marketing strategy that has in recent years targeted entrepreneurs.

The mark, which the brand's internal team conceived alongside branding firm Lippincott and Koto Design, is a curvy, heart-shaped symbol meant to express the entrepreneurial spirit of its customers. It replaces its former symbol, affectionately referred to as "The Head," the goofy, cartoony mug that's been the brand's identifier for more than two decades.

Date: 2020-01-14T14:20:24-05:00
Author: Ann Christine Diaz
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Not to change the topic here:

One subsidy charge out, another back in for utility customers in Dayton, Ohio | Energy News

Dayton, Ohio. Utility customers here should be saving roughly $105 million per year by no longer having to pay an unlawful credit support rider, consumer advocates say. Instead, Dayton Power customers will still pay about $75 million per year under a "rate stability" charge.

A Dayton utility's effort to collect a surcharge has been thwarted by an Ohio Supreme Court decision, but that doesn't mean ratepayers are off the hook.

Publisher: Energy News Network
Twitter: @energynews_US
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Meeting Customers' High Expectations Isn't Enough Anymore.

For retail brands new or old, consumers' expectations keep raising the bar. And these days, that bar--largely influenced by  Amazon --is convenient, frictionless e-commerce and free, impossibly fast shipping.

Getting shoppers to leave their homes? That's a whole other challenge. Even the most well-known brands are learning that getting shoppers into stores requires offering them an experience they can't get elsewhere .

According to three retail executives onstage Sunday at this year's National Retail Federation's annual conference and expo, that seemingly impossible task doesn't have to be so hard. Below, they offer three tips on how any company can get ahead in today's experience economy.

Publisher: Inc.com
Date: 2020-01-13 13:25:00
Author: Anna Meyer
Twitter: @Inc
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Scammers Target CU Customers | KTTS

Someone is calling CU customers from an 800 number threatening to disconnect services unless a payment is made within 30 minutes.

Publisher: KTTS
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Maine regulators reassure CMP customers they will review all complaints

The Maine Public Utilities Commission issued a statement Tuesday aimed at calming irate Central Maine Power customers who remain concerned about high electric bills and whether the commission will help them.

The renewed concern came after commission staff on Thursday issued two reports saying that there were no systemic problems with CMP's metering and billing system, and that CMP should be allowed to raise certain rates by 8.1 percent.

Publisher: Bangor Daily News
Date: 2020-01-14T17:35:16 00:00
Author: Lori Valigra
Twitter: @bangordailynews
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