Before you can win back customers who abandon your business after subscribing, you have to figure out why they stopped engaging with your brand. In some cases, people will discover that your company isn't the right fit for them and move on. There's nothing you can do about those situations, but there are ways to discover other reasons consumers have stopped engaging with your company.
If someone is genuinely interested in what you're offering, they will respond. Keep your eyes out for people who directly tell you their concerns; these customers are the easiest to understand. When you can see why someone invested in your niche benefits from your products and services, it gives you a better grasp on their pain points and needs as consumers.
Many things are taking place:
Worker: Olive Garden customer demanded and got white server | The Seattle Times
EVANSVILLE, Ind. (AP) — Olive Garden has fired the manager of one of its restaurants in southwestern Indiana who was accused of complying with a white customer’s demand to replace her table’s black server with one who wasn’t black.
An Olive Garden spokeswoman, Meagan Bernstein, said Wednesday that the company does not tolerate discrimination and decided to "separate with the manager involved" after completing its investigation of the incident last weekend at its restaurant in Evansville.
Using AI To Identify Your Best Customers In The Future
AI and predictive analytics are still making an impact for businesses in terms of identifying customer trends, building customer profiles, and constructing tighter potential target audiences. However, it's also doing a lot more, both in terms of how it's able to gather data and how it's able to use it to offer customers the personalization they want and need. The following are some of the newest ways AI is helping to identify—and support—your best customers in the future.
Customers excited for business boom on County Line Road
JACKSON, Miss. (WLBT) - Shoppers completed a successful trip to the new Ollie's Bargain Outlet, Thursday.
The store joins the latest string of new businesses on County Line Road, on the Jackson side. Customers like Juanita Jones are excited about it.
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On the Ridgeland side, Mackell is the manager at the Gumbo Girl restaurant. They started serving their new customers last month.
While you're here, how about this:
Deputies called after Costco customers balk at shortages - Los Angeles Times
Sheriff's deputies were called to a Costco in Chino Hills on Thursday when a crowd of customers became unruly after finding that items such as water, paper towels and toilet paper were out of stock, presumably because of coronavirus-inspired buying, authorities said.
San Bernardino County deputies sent to the store in the 13000 block of Peyton Drive at 10:15 a.m. were told that a large group of customers had become frustrated after learning certain products were not available, department spokeswoman Cindy Bachman said.
Contacts of 1m Virgin Media customers left on unsecured database | Media | The Guardian
"Our investigation is ongoing and we have contacted affected customers and the Information Commissioner's Office," Virgin Media said in a statement. "We take our responsibility to protect personal information seriously. We know what happened, why it happened and as soon as we became aware we immediately shut down access to the database and launched a full independent forensic investigation."
PG&E customers urged to update contact information
It is important that all customer information is up to date so PG&E can share important wildfire safety alerts. This is especially critical for medical baseline customers. In addition to notifying customers directly, PG&E also will provide outage updates and information through channels such as social media, local news, radio and the pge.com website.
"As a result of a drier than expected January and February, the 2020 wildfire season may arrive sooner than expected, so we all need to be better prepared to stay emergency-ready and to keep our families and friends safe," Chief Customer Officer, Senior Vice President Laurie Giammona said. "We are asking our customers to be sure we have their latest contact information so we can do our best to reach them in advance of a potential Public Safety Power Shutoff event."
Tesla customers in China irate over cars delivered with older hardware
Tesla customers in China are complaining the company delivered new Model 3s with a version of Autopilot hardware that was not as advanced as promised.
According to a report in Japan's Nikkei — along with Chinese social media posts on Weibo, WeChat and Twitter — some Chinese customers view Tesla's installation of the old version of their hardware as a stealthily executed downgrade.
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