Glossier's former chief operating officer Henry Davis is launching a new personal care holding ... [+] company called Arfa.
A consumer products executive is taking the playbook used by his former employer to create a personal care business that will rely heavily on customers to create, test and market products.
"We believe that if you're going to use a product every day and put it on your body, you deserve to have input on what it is," says Arfa's cofounder and CEO Henry Davis, 35.
In case you are keeping track:
Dick’s Drive-In urges customers to avoid paying with cash to slow spread of coronavirus |
That’s the new stance at request from Dick’s Drive-In, which is asking customers to use debit or credit cards when paying for burgers, shakes and other fare, in order to help slow the spread of the novel coronavirus.
There is no consensus among health authorities on whether cash can spread the coronavirus, which has caused outbreaks of the COVID-19 illness across the globe.
Although banknotes are often dirty and are known to harbor potential pathogens, “we just don’t have a lot of good evidence to suggest that paper money or coins are a source for this particular infection or any infection,” said Marilyn Roberts, a microbiologist with the Department of Environmental and Occupational Health Sciences at the University of Washington. “We don’t know that money has ever been the ‘point zero’ of an infection.”
UK banks offer mortgage holidays for customers affected by coronavirus | Business | The Guardian
Italy's deputy economy minister, Laura Castelli, confirmed the debt relief measures on Tuesday, saying: "Yes, that will be the case, for individuals and households."
The bank is also offering to scrap fees on credit card cash advances and increase cash withdrawal limits up to £500.
The World Health Organization is recommending that people take simple precautions to reduce exposure to and transmission of the Wuhan coronavirus, for which there is no specific cure or vaccine.
How to Find New Customers for an Old Product
Businesses can learn a lot about marketing relevancy from Arnold Schwarzenegger. I’ve worked closely with the bodybuilder turned actor turned governor for nearly 10 years, and I’m continually amazed by the way that, at 72 years old, he can charm a room of aging gym buffs — then post a video on TikTok and have 20 million teenagers laughing.
It’s a master class in satisfying the old and intriguing the new. To replicate it, any entrepreneur must understand when to create excitement and when to double down on the familiar.
And here's another article:
Harrison County business owners discuss coronavirus's impact on customers, sales
HARRISON COUNTY, Ky. (WKYT) - As health officials push for proper handwashing and social distancing, small business owners in Kentucky's first county to confirm a novel coronavirus, COVID-19 case are noticing customer distancing.
"Friday, we had the new movie Onward, which is the number one movie in America, and we had really good crowds, about 50 people," James Smith said. "Saturday night's attendance was about half that."
Most people know James Smith as the Mayor of Cynthiana, but he's also a business owner who knows firsthand how fears are driving customers away and driving profits down.
Local food truck owners say coronavirus fears keeping customers away | News | kptv.com
PORTLAND, OR (KPTV) – Businesses around the country are feeling the economic effects of the fear surrounding the new coronavirus, and that includes those in Portland.
Normally with the warming weather, food trucks should be seeing an increase in customers, but many say that isn't the case. Truck owners say fears of COVID-19 seem to be keeping people at home.
"About three weeks ago when it was like this outside, we got real busy like we would see in the summer and then it started to taper off rapidly after that first week," said Ron Flores, the owner of Urban Avocado.
Delta's CEO Sent an Email to Customers About Coronavirus and It's a Lesson in Preparing
Of all of the business types affected by the current coronavirus outbreak, airlines are among the hardest hit. In addition to companies reducing employee travel, there's a high level of general anxiety around climbing in a metal tube with 150 strangers for a few hours, any of whom could be carrying anything from a sniffle to the next global pandemic .
By the way, this is different from "we've prepared," in an important way--it communicates that you've actually been through something before, and have taken that experience and used it to create a better process moving forward. That's an important aspect of reducing uncertainty and fear in this type of situation.
How to Adapt to Ever-changing Customer Expectations: A Guide for Service Leaders
We all look at Amazon and see how they sell and deliver virtually everything overnight – or, in some locations, even within two hours! With extremely low prices, fast shipping, virtually unmatched product variety, and customer ratings available on most products, it’s no wonder Amazon is dominating the marketplace.
For those of us who work in the manufacturing industry, it is important to note that the Service Council’s 2020 Service Leader's Agenda Survey found that 77% of heavy manufacturing leaders identify changing customer expectations as their number one challenge. In this case, “changing” is a kind way of saying “better.”
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