Sunday, March 1, 2020

How To Deliver Authentic Customer Service: The Importance Of Language

If you're going to consistently deliver exceptional customer service, you need to have standards. So as as consultant on a customer experience overhaul initiative (or even a more modest customer service refresher), I get to work setting up a set of customer service standards (best practices) in areas that include:

* * *

• Interacting with (and co-existing with) AI, automation, and self-service, while still providing superior human-delivered customer service

Publisher: Forbes
Date: 2020-03-02
Author: Micah Solomon
Twitter: @forbes
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Other things to check out:

Angela Holmes: Barriers to service of employees and customers | Local Business | thesouthern.com

First, thank you to John A. Logan College for my invitation to lead sessions at the recent Professional Development Day for faculty and staff. It was an amazing opportunity to lead discussions on internal customer service, which is truly a component of all jobs today. The participants there excelled and the idea exchange that transpired was energizing. If only we had more time to spend together.

I wanted to bring this audience a few high points of our discussions that day as this topic transcends all fields, all titles, all positions in all industries.

Publisher: The Southern
Date: 2020-02-29T19:45:00-0600
Twitter: @thesouthern
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New York plastic bag ban takes effect, customers 'not happy' | Fox Business

FOX Business' David Asman and Jackie DeAngelis, Fortune Magazine's senior editor-at-large Adam Lashinsky, Kaltbaum Capital Management's president Gary Kaltbaum and Fox News economic analyst Jonas Max Ferris discuss how Newark, New Jersey's plastic bag ban would impose a $250 ban on businesses that do not comply with the restriction.

The New York law banning so-called single-use plastic bags took effect Sunday, with some customers balking at the new rules.

Publisher: Fox Business
Date: 2020-03-01
Twitter: @FoxBusiness
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Stacy Cornay: Listening key to giving clients, customers what they want

Mick Jagger, the wise old sage, said you can’t always get what you want. But if you try sometimes, well you might find, you get what you need.

But what if I want what I want? I’ve been thinking about this lately. Businesses often find themselves advising customers and clients concerning what they need to accomplish their goals. However, all too often, businesses and organizations don’t first listen to what people really want before telling them what they need.

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Publisher: Boulder Daily Camera
Date: 2020-03-01T12:53:55 00:00
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Not to change the topic here:

Getting Customer Feedback (NPS vs. CSAT) - Business 2 Community

Whether you are craving a hearty breakfast of data about your customers and how they feel about interacting with your company or just seeking ways to improve your brand, feedback is the key to your success.

We get so focused on our day-to-day operations that it really can be eye-opening to learn what it is actually like for our clients or our customers to interact with us—to see the forest for the trees.

Publisher: Business 2 Community
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H-E-B places limit on hand sanitizer, wipes | kvue.com

AUSTIN, Texas — If you're looking to stock up on hand sanitizer, you'll be stopped at four bottles at H-E-B .

As of Sunday afternoon, the Texas-based retailer has a notice at the top of its website that reads, "To be fair to all customers, we are placing a limit of four on many hand sanitizers, wipes and similar items."

KVUE has reached out to H-E-B about the imposed limit. H-E-B provided KVUE with the following statement: 

Publisher: KVUE
Date: 3/1/2020 8:28:27 PM
Twitter: @KVUE
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First 100 drive-thru customers on Monday to receive free Wendy's breakfast sandwiches for a

PANAMA CITY, Fla. (WJHG/WECP) - Monday, to celebrate the launch of its new breakfast menu, Panama City Wendy's restaurants will be giving out coupon books for free breakfast sandwiches to the first 100 drive-thru customers.

The new menu features items like the Honey Butter Chicken Biscuit and the Breakfast Baconator. Customers can also purchase coffee or the Frosty-ccino, which is a cold-brewed coffee swirled with vanilla or chocolate Frosty mix.

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Date: 9CD4A96D8A076527F07FD24CFCDE5489
Author: WJHG
Twitter: @WJHG_TV
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4 Ways to Learn About the Problems Your Customers Face - business.com

Understanding your target audience is vital for building new features, creating content, and effectively communicating with the people who can benefit most from your product or service. Now with that thought in mind, let's take a look at several ways you can find consumer pain points after your website launches.

Your existing Google Analytics data can provide a wealth of information about your target audience and their pain points. There are various reports you can use to determine problem areas for visitors.




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