Officials say the most recent scam is similar to one identified in March, with scammers calling customers and claiming to be a representative from Alabama Power, demanding immediate payment on accounts. The caller requests a customer's bank or credit card information, warning if payments are not received within 30 minutes service will be disconnected.
A variation of the scheme includes scammers directly contacting customers who recently made a payment on their Alabama Power account and falsely claiming the payment did not process and they need to repay immediately.
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How Wander Beauty fosters a deeply engaged customer community – Glossy
In the age of social media, the zeitgeist moves at a lightning-fast pace, requiring all brands to be continuously plugged into the customer conversation.
Wander Beauty, the skin-care and makeup brand devoted to beauty on the go, has embedded customer conversations and feedback into its digital, social and product development strategies . A strong community has afforded Wander the ability to maintain a strong DTC presence, craft and sustain an authentically engaged community, and weather the larger industry downturns brought on by coronavirus.
Chicago a hotbed of Fifth Third's past maltreatment of customers: feds
The Consumer Financial Protection Bureau is citing Chicago as a “hotbed” of past fraudulent actions by Fifth Third Bank employees.
The agency is making the charge as part of its push against the bank’s effort to move the CFPB’s lawsuit to federal court in Fifth Third's home city of Cincinnati rather than Chicago.
In recently filed court documents, the CFPB provided data showing that Chicago consumers bore the brunt of workers who established fictitious accounts and took other actions that resulted in inappropriate fees but helped the employees meet internal sales goals.
Business Owners Struggle With Customers Ignoring Mask Mandate – NBC Connecticut
Some business owners are navigating tricky situations when customers refuse to wear masks inside their stores.
Face masks are a part of our daily reality now. But some business owners say some customers are refusing to abide by the requirement to wear them.
One business owner said she just wants people to follow the rules as she tries to get her small business back to normal.
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A month after reopening, businesses still trying to get customers back | Editors Pick |
Stephanie VonAlven, manager of Brock's River Walk Tavern and Grill in Fort Atkinson, says business is slowly getting better a month after the economy reopened in the state.
During lunch hour on Wednesday, a delivery man entered the patio door at Brock's River Walk Tavern and Grill with a few supplies before customers arrived.
On a normal weekday, there would have been people sitting at tables eating. But the doors don't until 3 p.m. these days, with meals served Fridays through Sundays.
Who pays Michigan utilities' coronavirus costs: customers or investors? | Bridge Magazine
In late March, Michigan Gov. Gretchen Whitmer issued stay-at-home orders that required tens of thousands of factories, offices, stores, restaurants and other buildings that represent the state's largest energy consumers to quickly empty.
Within days, industrial and commercial energy use in Michigan plummeted to what industry observers have characterized as unprecedented lows. As investor-owned utilities, like DTE Energy and Consumers Energy, distributed less power to customers throughout the state, their revenues dropped. Meanwhile, the companies absorbed new expenses that came with protecting staff from COVID-19 and from uncollected or extended customer payments during the lockdown.
Duke Energy Progress proposes lower monthly bills for North Carolina customers | Duke Energy |
CHARLOTTE, N.C. – Duke Energy Progress customers in North Carolina would see more than $3 in savings on their monthly energy bills this winter due to the combined impact of several proposed annual rate adjustments.
Under the proposals, typical residential customers using 1,000 kilowatt-hours (kWh) per month would see their bills decrease from the current $118.20 to $114.64 – a decrease of $3.56, or 3%.
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Happening on Twitter
Alabama Power has seen an uptick in scams aimed at customers. When in doubt, please contact us directly at 1-800-24… https://t.co/jQdIKy40NT alabamapower (from Alabama) Wed Jun 10 18:05:02 +0000 2020
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