Thursday, May 27, 2021

City electric to give customers 1-time credit | The Daily Standard Stories

Publisher: The Daily Standard
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Data service company's error temporarily made Hulu inaccessible for TCT customers | Powell Tribune

Customers of area internet service provider TCT were cut off from Hulu, a popular streaming service, for five days due to an error by a third party. TCT customers trying to use their Hulu accounts …

TCT techs had been communicating with Hulu, but the streaming service was initially unresponsive. So, the ISP asked its customers who were experiencing the problem to contact Hulu.

Publisher: Powell Tribune
Date: Thu 27 May 2021 08:10:00 -0600
Author: _____
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Higher Logic Sees 20% Growth in New Customers in Q1 2021 as Demand for Customer and Member

ARLINGTON, Va., May 27, 2021 /PRNewswire/ -- Higher Logic, the human-focused engagement platform, saw 20% year-over-year growth in new customers in Q1 2021 as organizations seek to leverage the power of engagement to connect with their customers and members. Higher Logic was also named a Leader in Online Community Management by G2 for the 8th consecutive quarter.

In 2020, as the COVID-19 pandemic hit, Higher Logic was uniquely positioned to support its customers with its digital engagement solutions. Now, over one year into the pandemic, 3,000+ organizations rely on the software and strategic services of Higher Logic to connect people, knowledge, and ideas.

Publisher: Johnson City Press
Author: Higher Logic
Twitter: @jcpress
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Your Customers Deserve a Great Experience: Are You Delivering?

Organizations are struggling to differentiate themselves in a growing pool of competitors. Traditional approaches to the "Four P's" — products, price point, place dominance, promotion — no longer cut it when it comes to winning and keeping customers. As a result, businesses are turning to customer experience (CX) as a competitive differentiator. And for many brands, it's becoming a unique cornerstone.

What's missing when it comes to truly successful CX? The answer lies in a business's ability to read and react to a customer's context, and use that insight to take immediate action in ways that are relevant and meet that individual's evolving needs. Like when a customer's cable box stops working, so they visit the provider's website to find a quick fix — but can't find anything to help because it's lost in a sea of pages, offers, promotions and a million tons of irrelevant noise.

Publisher: CMSWire.com
Twitter: @CMSWire
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Accucom Notifies Customers Of Data Incident

BOSTON , May 27, 2021 /PRNewswire/ -- Accucom is a support solutions company in the information services industry. In that capacity, Accucom maintains a number of websites that provide our customers information pertaining to the website's focus, including use of Infotracer.com, RecordsFinder.com, and StateRecords.org.

This data security incident has been reported to affected individuals as well as government regulators, including various states' attorneys general, and credit reporting agencies in compliance with applicable law.

Date: 9D28F7743C790DD88F2D9C7375EF7ED5
Author: Accucom
Twitter: @PRNewswire
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The new must-do for consumer fintechs? Setting aside shares for customers | Fortune
Publisher: Fortune
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When employees harass customers: Employer pays $250K | HR Morning

A personal care services provider will pay $250,000 to end a suit. The suit accused it of allowing caregivers to be harassed . It also said it retaliated against them when they complained.

The Equal Employment Opportunity Commission sued Joyvida, LLC. Joyvida provides personal care services in the Colorado Springs, Colorado, area.

The agency's suit said Joyvida did not respond appropriately when female caregivers reported they were being harassed while working for clients.

Publisher: HR Morning
Date: 2021-05-24T20:05:06 00:00
Author: 6145
Twitter: @HRMorning
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Electricity costs: CT customers will start to see rate decreases from Eversource, UI

A sign in front of the United Illuminating Operations Center on Marsh Hill Rd. in Orange photographed on August 10, 2020.

Customers of the state’s two largest utilities who get standard offer service will see the generation portion of their electric bills decrease by a little less than $10 per month starting July 1, according to officials with Connecticut’s Public Utilities Regulatory Authority (PURA).

Publisher: Fairfield Citizen
Date: 2021-05-27 20:30:00
Author: By Luther Turmelle
Twitter: @ffldcitizen
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4 In 10 Restaurant Customers Health-Concerned | PYMNTS.com

As the restaurant industry begins to recover, many people, vaccinated and otherwise, are still dealing with concerns related to the pandemic — and those concerns are shaping their ordering behaviors.

As one might expect, the health-concerned customer is more likely than any other persona to be willing to spend more on a food order if they can order and pay online, order via an app or pick up their order at a drive-thru, in an in-store fast lane or curbside. These low-contact capabilities allow the health-concerned customers, who account for 39 percent of all restaurant customers, to get their meals without much fear of contagion.

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Date: 2021-05-27T12:54:51-04:00
Twitter: @PYMNTS.com
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