The difference between CX and DX and why they matter in ecommerce | VentureBeat
We talk a lot about CX (customer experience) and DX (digital transformation) in ecommerce, especially since the pandemic pushed retailers to focus more on digital channels and customers encountered some rocky experiences during the abrupt shift. Both CX and DX are crucial to merchant success, but digital transformation and customer experience aren't synonymous.
Customer experience, or CX, is the way customers feel about a brand, based on all the interactions they've had with the brand's marketing, salespeople, products and services, and support. For example, your social media posts, how your sales associates greet customers, how your products hold up over time, and how long customers have to wait for a response from your support team are all part of the customer experience .
Has B2B ecommerce finally come of age?
Many businesses were forced to rethink their channels last year, especially those relying on stores and face-to-face sales teams. Some smaller, agile businesses were quick to exploit the opportunity of selling on third-party marketplaces, such as eBay and Amazon, not only to serve their existing B2B customers, but to reach new markets for their products.
So, plastic sheeting manufacturers, who had large commercial contracts, were suddenly selling to the local hairdressers and restaurants. Personal protective equipment (PPE) was another category to boom – from companies previously specialising in selling to the NHS, to the wider business (and consumer) market.
Chord.co Founders: Future of DTC Platforms Is Headless | Practical Ecommerce
Henry Davis and Bryan Mahoney anticipated in 2018 the direct-to-consumer ecommerce boom. Both came from Glossier, the pioneering skincare company. They foresaw an avalanche of DTC companies that served smaller, niche audiences. Chord, a DTC-first ecommerce platform, is Davis and Mahoney’s answer to bringing sophisticated technology to smaller firms.
“We like to call Chord the first headless platform with a brain,” Davis told me. “Large businesses have [the technology] already. We’re trying to make that available to everybody.”
Zoro.com Celebrates 10 Years of eCommerce Success
From startup to a multimillion-dollar company, Zoro.com stands out with a vast variety of tools and supplies from trusted brands--and amazing customer service
CHICAGO , May 13, 2021 /PRNewswire/ -- Zoro.com, an eCommerce company that sells millions of supplies, equipment and tools to small businesses nationwide, today announced the celebration of its 10 th anniversary. To recognize the milestone, Zoro.com will offer special pricing on more than 10,000 items from select categories.
How to Start an Ecommerce Business in Saudi Arabia - WhaTech
There has been a global rise in online shopping and the eCommerce business has become a popular venture in recent times.
The shift from retail business to online business has been more prominent due to the COVID-19 pandemic and frequent lockdowns. The consumer's buying habits and trends have also upgraded with time and more people prefer shopping online from the comfort of their home. Hence, the time is absolutely ideal to start an ecommerce business.
TikTok Explore In-App Ecommerce; Advertisers Move Spend as TV Prices Rise But Viewers Fall |
In today’s ExchangeWire news digest: TikTok trial a new in-app ecommerce feature; having already diverted much of their TV budgets to CTV and streaming, advertisers threaten to withdraw further from linear as prices rise and viewership falls; and Google will soon automatically enrol users into their two-factor authentication system.
Short-form video sensation TikTok have begun trialling in-app sales on their platform . The feature, which is currently being tested with Europe-based merchants, seeks to replicate the success of TikTok's Chinese counterpart Douyin, which generated USD $26bn (£18.5bn) from in-app sales within the first year of launching an ecommerce offering.
autoRetouch Expands A.I.
As physical retailers turn to digital solutions to speed up the product photography production workflow, editors and photographers are leaning into artificial intelligence to help with the non-creative editing of product images. Unfortunately, editing software has advanced only so much — all commercial image editing software currently available are still mostly built around individualized image-by-image workflows and cannot process multiple images at once.
A standard, non-creative product image edit for example can take 5-15 minutes, from background removal to basic skin retouching for any photograph featuring e.g. human models showcasing apparel products.
RemiBit: The Platform Offering World-Class Crypto Ecommerce Solutions for Merchants | BTCMANAGER
Since the launch of cryptocurrency, many crypto-based solutions have continuously been introduced to accelerate mainstream adoption. In some countries like China, cryptocurrency is already a cash alternative. Due to the rise in popularity of cryptocurrencies, businesses worldwide are integrating crypto payment methods.
However, many merchants are a little bit hesitant to accept crypto payments. There is no proper education on receiving, storing, invoicing, and doing other accounting-related services for crypto.
Happening on Twitter
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