
Retired nurse Rita George is afraid her biggest fear is coming true – that state regulators are about to close the books on their Central Maine Power Co. investigation by letting the utility off with a mild penalty and freeing it up to demand full payment on the $5,000 in unpaid bills CMP says she owes.
George is one of thousands of CMP customers in Maine who say the utility’s new billing system, launched in the fall of 2017, immediately started overcharging them by falsely inflating the amount of power usage reported on their bills. They have been waiting for an investigation by the state’s utilities regulator to vindicate them, forcing CMP to issue refunds and wipe away past-due charges.
Not to change the topic here:
Nearly 4,800 ComEd Customers Left Without Power Amid Winter Storm – CBS Chicago

CHICAGO (CBS) — Thousands of ComEd customers were left without power Saturday as a winter storm pounded the Chicago area.
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By 5 p.m., the number had been reduced to 3,551 customers without power, and 259 active outages. By 11 p.m., it was down to 2,626 costumers and 183 active outages.
ComEd warned that as the wintry mix continued to move into the area with strong winds gusting up to 40 mph, there were a number of dangers to the power system.
Amazon fires employees for leaking customer email addresses and phone numbers

For the second time in a week, Amazon has acknowledged that its employees improperly accessed customer data.
"The individuals responsible for this incident have been terminated and we are supporting law enforcement in their prosecution," an Amazon spokesperson said in a statement.
Amazon said no other user information was shared. The company declined to say how many employees were terminated, the number of customers impacted by the incident or why the information was shared with third parties.
John Lewis top brass leaves 'partners' and customers seriously underwhelmed | Business | The
If it begins "there's no money left", Liam Byrne-style, it wouldn't be a surprise, such is the chaotic state of affairs he is leaving behind. After more than 12 years of careful oversight which has seen the business through some difficult times, Mayfield leaves it at a precarious point in its history.
The reshuffle has not only resulted in the departure of the managing directors of both businesses – Rob Collins at Waitrose and Paula Nickolds at John Lewis – but also appears to muddy the waters on lines of responsibility for the two brands. What's worse, more than 70 senior executives are to leave the business, taking decades of knowledge and experience with them.
Check out this next:
Georgia Power prepares customers for expected severe weather | News | cbs46.com

Over 3,00 AEP customers without power amidst storms - WOAY - TV

According to Appalachian Power’s Outage Map, several customers lost power this evening. In Raleigh County, approximately 1,400 customers lost power around 8:30 p.m. In Bluefield, 1,500 customers have been without power since 1:00 p.m. due to equipment malfunction.
For more recent outages, restoration times have not been determined. Bluefield customers should see power return around 11:30 p.m.
Fraud Is Eroding The Customer Experience
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Consumers are afraid to share information with customer service reps as well as "secured" websites. ... [+] Fraud is eroding the customer experience!
It wasn't that long ago that my mother finally started using Amazon.com to make purchases. For years I suggested that she use Amazon and other online retailers like Walmart and Target to make purchases. She refused to do so. She was afraid someone would steal her credit card and other valuable information. After a little coaxing, she acquiesced and agreed to start buying from these high-profile retailers.
Hanes Mall customers anxious to see what comes next after Macy's departure | Business |

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Happening on Twitter
John Lewis top brass leaves 'partners' and customers seriously underwhelmed https://t.co/ySwRoc9Rh3 guardian (from London) Sun Jan 12 07:28:17 +0000 2020
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