The category of customer experience has emerged from a basic expansion of CRM principles to a more tangible measurement of customer success. In the digital world, customers do not hesitate to let companies know how they feel about them, mostly when they have done something wrong. Now to transform your customer base from simply customers to advocates, companies are required to deliver a customer experience that is not just acceptable or good, but exceptional.
Quite a lot has been going on:
4 Easy Ways to Repurpose Content and Win Customers - Business 2 Community
One of the key activities of any content marketing strategy is to create content. You need to produce fresh and relevant posts, articles, videos, and more on a regular basis.
Creating a large amount of good quality content can be very challenging. You have to stay on top of the latest trends and carry out substantial research. You also have to structure your content well and leverage it to support SEO.
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Not to worry, there's a simple way to solve your content creation woes, and that is to repurpose content.
Cloverland crews make progress in restoring power to thousands of customers | WPBN
Florida man accused of taking nearly $50,000 from Cobb bank customers
David Alan Powers of Tarpon Springs, Florida, is wanted on seven counts each of identity fraud and felony theft by taking in connection to a series of bank withdrawals he allegedly made using fake identification.
On May 22, Powers allegedly conducted the same modus operandi at SunTrust Bank locations at 47 Whitlock Avenue in Marietta, 1184 Barrett Parkway in Kennesaw and 1331 Johnson Ferry Road in Marietta.
After presenting a fake ID of the customer he was allegedly targeting, Powers filled out withdrawal slips and obtained $7,700 from the bank on Whitlock Avenue, $4,700 from the Barrett Parkway branch and $8,000 from the Johnson Ferry Road location.
And here's another article:
Flair Airlines warns customers to beware of fraudsters impersonating its website | Financial
Canadian budget carrier Flair Airlines Ltd. issued a fraud warning Friday saying customers should beware of fake websites impersonating its employees and services.
Kelowna, B.C.-based Flair said it has become aware of false sites requesting potential passengers to call into a toll-free number to complete transactions, which Flair does not do. “Should a window appear with a phone number to call please be advised you may be experiencing fraud,” the carrier said in a statement.
Nearly 3,000 customers served at HCI Alternatives during first day of legal marijuana sales in
Duke Energy Seeks to Raise Rates for Florida Customers
ORLANDO, Fla. – If you're one of the hundreds of thousands of Duke Energy customers in Central Florida you've probably noticed your bill went down last month.
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"When you look at your kids it's like what are you going to do? How can I keep them safe?" Gonzalez said.
She says it was extremely difficult to get any kind of a response then from Duke Energy, which had over a million customers in the state who lost power. She was less than thrilled to hear that after seeing a significant drop in their power bill it'll be going back up in March.
Nordstrom Revamps Customer Experience With New Supply Chain Strategy
The supply chain isn't typically a strong consideration when building a customer experience strategy. But at Nordstrom, the supply chain is a critical element of delivering quality customer experiences. The company recently re-imagined its supply chain with customers at the center to create a delivery and logistics process that gets customers exactly what they need, when they need it.
In order to build a new approach to the supply chain, Nordstrom had to let go of the historical concepts of what a supply chain can do. According to Ngoc Phan, VP Supply Chain Systems and Engineering, Nordstrom set out to create a system that can evolve with changing customer demands and help customers engage with the brand on their terms. One size doesn't fit all, which means the supply chain needs to be customizable for each customer.
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