MINNEAPOLIS — If you think customer service has gone to the dogs, guess what? Many companies don't care.
Research from the University of Minnesota posits that many businesses intentionally make it hard for consumers to complain — and it works.
With the busy holiday-shopping season at a close, more consumers are finding themselves dealing with returns, travel delays and such things as service contracts for cable TV or smartphones.
While you're here, how about this:
Chicago dispensaries MOCA, NuMed, Zen Leaf, others will be closed to recreational customers
At least 6 Chicago dispensaries won't be selling pot to recreational users Monday as supply issues stall the first week of sales.
At least six Chicago dispensaries are closed to recreational marijuana customers Monday as many retailers grapple with supply issues in the wake of legalization.
There are already limited places to purchase recreational marijuana in Chicago, as only 10 of the city's 11 pot shops have earned licenses to sell both medical and recreational pot. On top of that, one of those stores, Maribis of Chicago in Brighton Park, opted to keep its doors closed until February due to concerns over supply.
Xfinity Gives Advanced Cybersecurity to 18 Million xFi Customers for Free | Business Wire
Comcast announced that xFi Advanced Security will be included free for customers who lease an xFi gateway. (Photo: Business Wire)
* * *
"We want you to have the peace of mind to know that in just a few minutes all the devices you connect in the home, and the people that use them, are safe and secured," said Dana Strong, President of Xfinity Consumer Services, Comcast. "Our customers asked for a better way to stream content and we answered with Xfinity Flex for free. Now, we're giving them the protection they asked for with Advanced Security.
Why Richmond Gas Works customers will see lower utility bills | WTVR.com
RICHMOND, Va. — Richmond Gas Works customers will see lower utility bills, beginning in January 2020, according to the City of Richmond Department of Public Utilities.
The savings come as the cost for purchased natural gas (PGC) will decrease from $0.500 per 100 cubic feet to $0.425 per 100 cubic feet. That is an estimated saving of $5.25 a month to the average natural gas customer.
The city says other components of the natural gas bill like the distribution charge at $0.590 (per Ccf) and monthly customer charge at $13.87 – are unchanged.
Other things to check out:
Amazon’s Ring to let customers opt out of receiving police video requests – GeekWire
Ring, the Amazon-owned home security and video doorbell company, will update its app to let customers opt out of receiving requests for videos on behalf of police investigating neighborhood crimes.
The move follows media reports and lawmaker inquiries into the use of Ring customer videos by law enforcement . The issue reflects broader concerns about civil liberties and police surveillance. Customers had previously been able to ignore requests for videos without repercussion, according to the company. The update will let them avoid receiving the requests in the first place.
Built on Instagram, Adina's Jewels is looking to department stores for new customers –
Adina's Jewels built its business and a cult following on Instagram, with over 346,000 followers to date thanks in part to the brand’s adoption by celebrities like Billie Eilish and Cardi B. Now, the direct-to-consumer jewelry company is turning to wholesale to acquire new customers and continue to grow the business.
By 2017, two years after its launch, Adina’s Jewels had hit $1 million in sales. It’s reportedly now a multimillion-dollar business. (The founders declined to share current revenue figures.) But brother and sister duo Mayer and Adina Kamkhatchi want to see the business grow even more in 2020. Digitally native companies are increasingly fleeing the model after hitting a plateau in growth.
Partnership to provide new services to Mitsubishi connected car customers | Auto Remarketing
Shingaku Kochi says Mitsubishi Motors Corp. customers demand a great deal of safety, comfort and convenience in their vehicles. Kochi, who is Mitsubishi Motors general manager of its connected information business department, describes connected car services as a crucial method of improving the driving experience for those customers.
To help meet those customers’ demands, Mitsubishi Motors has entered into a commercial agreement with auto data services platform Otonomo. Under the agreement, Otonomo will provide Mitsubishi Motors’ connected car customers with new services. Otonomo says it will do that while adhering to international data privacy regulations.
Alexa Payments Coming For ExxonMobil Customers | PYMNTS.com
ExxonMobil and Fiserv have teamed up to let people pay for gas with Alexa at the pump, according to a release .
People with cars that are Alexa-enabled, or who use Echo Auto or other Alexa-enabled devices, will simply be able to say "Alexa, pay for gas" when they go to fill up.
The new service is expected to roll out at more than 11,500 Exxon and Mobil gas stations around the country later this year. The payments will be processed by Amazon Pay ; customers will be able to use whatever payment source is stored in their Amazon accounts.
Happening on Twitter
"The reason for the increase, according to the study, is the rise in high deductibles—the lump sums that insurance… https://t.co/y3APjYWCZf TaylorLorenz (from DM me tips! Don't tweet to me) Tue Jan 07 02:02:39 +0000 2020
A study of 3,500 social media posts from a snow tourism resort company reveals which post styles, from intellectual… https://t.co/NlSHoSSmCI HarvardBiz (from Boston, MA) Wed Jan 01 04:59:06 +0000 2020
No comments:
Post a Comment