Monday, May 3, 2021

What Retail Workers’ Attire Communicates to Customers

Research shows that consumers are more likely to trust and engage with formally dressed employees. What does this mean for masks and social distancing?

The authors’ research found that shoppers were almost twice as likely to interact with a formally dressed employee as one who was informally dressed, believing that the more formally dressed employees had more expertise than their casually dressed peers. This raised their expectations of getting better service. As shoppers return to in-person retail, managers should allow flexibility in their employee dress code to communicate to shoppers which employee is the best to ask for assistance.

Publisher: Harvard Business Review
Date: 2021-05-03T12:05:14Z
Twitter: @harvardbiz
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Essentium Takes 3D Printing to New Horizons with Partners and Customers | State | elpasoinc.com

AUSTIN, Texas, May 3, 2021 /PRNewswire/ -- At AMUG 2021, Essentium, Inc.®, a leading innovator of industrial additive manufacturing (AM) solutions, will showcase how its work with partners and customers, including Mercury Systems and Rolls-Royce, is advancing AM in the aerospace and defense sectors.

Mercury Systems, a leading electronics manufacturer serving customers from government agencies and defense contractors to commercial aerospace businesses and tech companies, needed to address a major bottleneck in the conformal coating manufacturing process for printed circuit boards (PCB).

Publisher: El Paso Inc.
Author: Essentium Inc
Twitter: @ElPasoInc
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Customers Like Retail Workers Dressed More Formally—And Masked Up

Customer Robin Nider, left, a voracious reader and a high school humanities teacher, smiles as she ... [+] talks with a store employee as she shops with her son, Nathan, five months, at the opening day for Amazon Books, the first brick-and-mortar retail store for online retail giant Amazon, Tuesday, Nov. 3, 2015, in Seattle.

As the pandemic eases, and more customers return to brick-and-mortar stores, some frontline retail employees still feel anxiety in dealing with the public up close, making it more difficult to have effective personal interactions.

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Publisher: Forbes
Date: 2021-05-03
Author: Palash Ghosh
Twitter: @forbes
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FOX 13 investigation prompts Utah to look into potential fraud at General RV

The story has since prompted the Utah Motor Vehicle Enforcement Division to investigate the dealership for fraud.

In addition to the smudge, the math on customers' contracts do not add up. Each were facing surprise payments of tens of thousands of dollars.

With the exception of a smudge, showing the number "119" typed on the same line as the number "240," the documents indicated Pueblo was to pay off her RV over a span of 20 years, or 240 months.

Publisher: KSTU
Date: 2021-05-04T03:43:09.126
Author: https www fox13now com adam herbets
Twitter: @fox13
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Lemonade Bets On Trust And Transparency To Gain Customers And Transform The Insurance Industry

Lemonade attracts investors and consumers with an innovative insurance model built on tech, trust ... [+] and transparency

With an innovative business model that aims to transform the insurance industry, Lemonade is attracting customers and investors with its technology- and transparency-driven products. Rooted in its values as a Certified B Corporation and public benefit corporation, the startup insurer builds its business on a give-back system that allows customers to select nonprofits that receive any unused premiums.

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Publisher: Forbes
Date: 2021-05-03
Author: Christopher Marquis
Twitter: @forbes
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British Customers Outraged Over Photo Of Scones : NPR

The grocery store Sainsbury's showed a photo with a fruit scone smothered in cream and jam. The problem: the photo showed jam on top of the cream. Customers in Cornwall argued the jam must go first.

Good morning. I'm Rachel Martin. Some Brits take their afternoon tea very seriously. That's landed the grocery store Sainsbury's in trouble. They put up a picture with a fruit scone smothered in cream and jam. That is normal. The problem is the photo showed the jam on top of the cream. In the county of Cornwall where the picture went up, customers were outraged. They argued that jam must go first. Sainsbury's admitted its mistake, saying it has all scone wrong. It's MORNING EDITION.

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Publisher: NPR.org
Date: 2021-05-03
Twitter: @NPR
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Nearly 20,000 customers without power in River Valley

FORT SMITH, Ark. (KNWA/KFTA) — According PowerOutage.us , nearly 20,000 customers have lost power due to storms that rolled through the River Valley on Monday.

Oklahoma Gas & Electric says nearly 10,000 of its customers are without power in Crawford and Sebastian counties.

VAN BUREN, Ark. (KNWA/KFTA) — According to Crawford County Emergency Managers, the roof of the Crawford County Courthouse has been blown off due to high winds from storms that rolled through Monday night.

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Publisher: KNWA FOX24
Date: 2021-05-04T04:10:31 00:00
Author: Justin Trobaugh
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Digital-Health Startups Are Booming. Their Customers Are Overwhelmed. - WSJ

Digital-health startups have boomed during the pandemic , raising record amounts of capital for a range of services. The message from some of their customers: Enough, already.

Corporate-benefits executives, the main customers for these startups, say they are excited about technology that can lower costs and improve employees' health. But the explosion of activity has spawned a glut of startups pitching redundant or overpriced services, they say.

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Publisher: WSJ
Date: 2021-05-03T16:30:00.000Z
Author: Rolfe Winkler
Twitter: @WSJ
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Wolchek flushes out Taylor plumber who customers call a sump pump chump

Ethan's a drain expert. his customers say, good at draining their wallets. A plumber driving his customers plumb-crazy with excuses for not showing up.

This is Ethan Mckarge on Facebook. He's got a cool nickname - Ethan Mack. The guy likes cars, but cruising Facebook seems to be how he gets customers for his plumbing company.

Publisher: FOX 2 Detroit
Date: 2021-05-03
Author: Rob Wolchek
Twitter: @fox2news
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Customers respond to W.Va. American Water request for another rate hike

"You have to re-evaluate what you're spending and you have to cut out things that you shouldn't have to be cutting out," Baker said.

However, when his utility bills keep going up, the frustration mounts -- and the extra cash is hard to come by.

There was a 15% rate hike in 2016, then another 14% increase in 2019 -- forcing the average customer to pay nearly $13 more for water between the two increases.

Publisher: https://www.wsaz.com
Twitter: @WSAZnews
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